Social Media Disclosure
Terms and Use for Social Media Accounts
Before you engage with us through social media channels — Facebook, Instagram, Tiktok and Youtube—we encourage you to read our terms of use below.
By using or accessing our social media pages, you are considered to have consented to the conditions of use of the particular social media channel and our individual page or account. These terms of use apply to all our social media channels and tools, unless otherwise specified.
Terms and Use for Social Media Accounts
Our social media platforms are maintained and monitored by our internal management and compliance team.
We have accounts on the following sites:
- TikTok
- Youtube
These are open to the public and used to share news and resources we deem relevant to consumers and/or industry, including content created by Alliance NZ Insurance & Financial Services Ltd, or by others. Content that is shared to the public may also include posts that are purposed to acknowledge and give respect to public events.
We also use our social media accounts to promote Alliance Financial services and its people and Alliance Financial services Careers and may also use them to research and/or contact people or organizations.
Any third-party views expressed via our social media accounts, whether in our posts or in public comments, are solely those of the person or entity making them. Sharing or failing to remove such posts or comments does not amount to our endorsement.
We may follow/like organisations or individuals that are relevant to our organisation. This does not imply endorsement or guarantee the accuracy of their information.
How we moderate and respond to public comments and private messages
We welcome feedback and discussion on our social media pages, but we monitor posts and comments to maintain community standards.
Alliance Financial services has a right to moderate and delete comments that:
- Are offensive (for instance contain obscenity or profanity, personal attacks or unreasonable criticism or Alliance Financial services, its staff or others).
- Are irrelevant.
- Contain political, commercial, or sales/promotional material.
- Share an individual’s personal information.
- Negatively impact on the perception of Alliance Financial services neutrality (for example, if the comments are perceived to promote or deride a market participant).
- Post from an account deemed likely to be fake or anonymous.
- Are otherwise deemed inappropriate.
Our social media accounts are not an appropriate place to make complaints about our company, our services, people working for us and about our social media accounts or activities. If you have a complaint, please click this link below:
Any concerns or complaints sent to us will be treated in confidence and managed in accordance with our process for managing complaints.
To protect your security and privacy, please do not share any personal or sensitive information when commenting or posting on our social media pages.
Alliance Financial services expressly disclaims any responsibility, and no right of action shall arise against Alliance Financial services or its employees and contractors either directly or indirectly because of any views or information contained on or shared by our social media pages.
We reserve the right to report and remove (as appropriate) any posts or comments that do not comply with the following rules (links can be searched by the names below):
- Facebook’s Statement of Rights and Responsibilities
- Facebook’s Community Standards
- Instagram’s Community Guidelines
- Youtube’s Community Standards
Private or direct messages
You may choose to voluntarily provide information privately or via direct message through our social media channels. This information may be viewable by account administrators, and our staff (as appropriate).
Any information you provide to us privately or via direct message will be held by Alliance Financial services. As to how we use and protect your information, please read our Public Disclosure by clicking the link below:
Alliance Financial services monitors and responds to private or direct messages. If you are making an enquiry, or requesting information regarding your cover or our services, you may contact us using the following contact details below:
Phone: 09 5554346
Email: info@allianceinsurance.co.nz
For further information, visit our website by clicking the link below: https://allianceinsurance.co.nz/